Terms of Service

Vera Home is a directory of home service contractors (electricians, HVAC, plumbing, and roofing companies) serving Los Angeles County. Homeowners use it to find and compare contractors. Contractors can claim, manage, and optionally subscribe to a premium tier for their listing.

Listings are sourced from publicly available business information (including Google Business Profile data) and, where a business has claimed its listing, information the business itself provides. We make reasonable efforts to keep listings accurate but don’t guarantee that any listing — claimed or unclaimed — is complete, current, or error-free. If you believe a listing is inaccurate or should be removed, use the correction/removal request on the listing page or contact us directly.

A business representative may claim a listing by verifying a phone number they control and completing the claim flow. Claiming a listing is an assertion that you are authorized to manage that business’s presence on Vera Home. Submitting a false claim, or claiming a listing for a business you’re not authorized to represent, is prohibited and may result in the claim being reversed and the account suspended.

Adding a website (your own, or one purchased through Vera Home) helps homeowners find and vet your business, but is not required to claim or maintain a listing.

The “Verified by Vera Home” badge reflects that a business has claimed its listing and holds an active Vera Home Premium subscription (see our Verification Standards). The badge is removed if a subscription lapses. A badge is not a warranty or guarantee of the quality of any contractor’s work, and Vera Home is not a party to, and assumes no liability for, any transaction between a homeowner and a contractor.

Vera Home Premium and the AI website product are paid subscriptions/services billed on the cadence disclosed at checkout (currently $297/year for Premium; $249/monthfor the AI website). There is no setup fee. Payments are processed by a third-party payment processor; by subscribing, you also agree to that processor’s terms. Subscriptions renew automatically until cancelled. You can cancel at any time by emailing support@verahome.pro; we’ll confirm by email within one business day and you won’t be billed again. Fees are non-refundable except where required by law or expressly stated otherwise.

If you provide a phone number and consent, we (and, for verification and account purposes at scale, automated or AI-assisted systems acting on our behalf) may call or text that number.

SMS program description and use cases: Vera Home sends text messages for (a) one-time verification codes when claiming a listing or linking an account, (b) non-marketing notices about your business listing, account, inquiries, and leads, and (c) only with separate express consent, marketing and promotional messages such as offers and product updates.

Opting out: you can cancel the SMS service at any time by texting STOP to the number that messaged you. After you send STOP, we will confirm your unsubscribe and you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time. For help, text HELP or contact support@verahome.pro.

Message and data rates: message and data rates may apply for any messages sent to you from us and from you to us, depending on your mobile plan. Message frequency varies. Contact your wireless provider with questions about your plan.

Carrier liability: carriers are not liable for delayed or undelivered messages.

Age requirement: you must be at least 18 years old to consent to receive text messages from Vera Home.

See our SMS Terms and Privacy Policy for full details on messaging and how your information is handled.

You agree not to: scrape or bulk-extract listing data beyond normal browsing; submit false, fraudulent, or defamatory information about any business; attempt to claim a listing you’re not authorized to manage; interfere with or disrupt the Service; or use the Service for any unlawful purpose.

The Vera Home name, logo, and site design are owned by us. Business names, photos, and other content submitted by contractors remain that contractor’s property; by submitting content you grant us a license to display it as part of the Service.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DON’T WARRANT THAT LISTINGS ARE ACCURATE, THAT ANY CONTRACTOR’S WORK WILL MEET ANY PARTICULAR STANDARD, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY LAW, VERA HOME WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE OR ANY DEALINGS WITH A CONTRACTOR OR HOMEOWNER FOUND THROUGH IT.

We may suspend or terminate a listing or account for violation of these Terms, fraudulent claims, or conduct that harms other users or the integrity of the directory.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

We may update these Terms from time to time. Continued use of the Service after a change constitutes acceptance of the updated Terms.

Questions about these Terms: support@verahome.pro.